BizTweet Integrates With WeChat
Now airports can:
- Directly reach the huge WeChat userbase of primarily Chinese speakers
- Send personalised, real-time flight updates to passengers at scale
- Increase passenger satisfaction & loyalty
- Generate non-aeronautical revenue opportunities
… all within the WeChat platform.
How It Works
Passengers sign up, and the data driven artificial intelligence delivers highly relevant, personalised and timely communications, all inside the WeChat app.
For passengers, it’s as simple as 1-2-3:
Passengers click the WeChat Icon
Passengers are directed to a webpage displaying the WeChat icon. This is usually a flight schedule page.
They simply click the WeChat icon on their mobile device to get started.
QR Code is generated & scanned
As soon as they click the WeChat icon, a QR code is generated.
This code is personalised for them, and a simple scan integrates their WeChat profile with the Airport messaging system.
Passengers receive real-time, automated flight updates
Real time updates are now delivered directly within their WeChat account. The updates are automated and fully customisable.
Passengers are more confident and informed, and never miss a flight again.
Send commercial offers to generate revenue
Now that you have access to their personal WeChat feed, you can use the opportunity to send offers, useful information and other messages with commercial intent.
Offers can be automatically customised via our AI, based on passenger profile, preferences and behaviour.
This improves the passenger experience, and generates non-aeronautical revenue for your airport.
We can set up BizTweet for WeChat in your Airport.
If you’d like us to show you a demo, please get in touch.
BizTweet has been a great success for both Melbourne Airport and our passengers. The ability to deliver accurate and timely information in a relevant manner helps us ease the passenger’s journey, something core to our customer service delivery. The simplicity of interaction for the passengers, and the low maintenance requirement from us, make BizTweet of high benefit to our digital mix.”David Sherman
Since launching live push-notification flight information via Twitter and in partnership with BizTweet we have improved the journey experience for thousands of travellers. We know from research that the reliability and accessibility of flight information is a high priority for our customers. By offering personalised information via their devices they can continue to work, relax and socialise without fear of missing that critical update whether they are making their way to the airport or sitting in the lounge with a coffee.”Christopher Shields